IT Level 2
- Maracaibo, Edo. Zulia
- Permanente
- Tiempo completo
- Respond to escalated service desk tickets (Tier 2/3) efficiently.
- Monitor and respond to alerts for service outages affecting servers and networks.
- Setup and manage Active Directory (AD) and Azure AD policies.
- Provide software support for end users, including everyday applications such as QuickBooks and Office 365.
- Manage network configurations including VLAN port updates on switches.
- Onboard new users and decommission accounts for terminated users.
- Assist end users with a variety of technical support queries.
- Update and create technical support documentation regularly.
- Maintain responsibility and stay current with assigned software tools.
- Consistently log into Teams to communicate effectively with clients.
- Strong experience with Active Directory, Azure AD, and Microsoft 365.
- Hands-on knowledge of network management: DHCP, DNS, subnets, firewall rules, and VLANs.
- Experience with Sophos, Datto RMM, and Autotask PSA.
- Proven background as a Level 2 Technician with excellent troubleshooting skills.
- Familiarity with resolving common technical issues including printer support, Office 365, QuickBooks, and alert troubleshooting.
- Ability to think quickly, troubleshoot OS-level issues, and apply appropriate fixes.
- Strong English communication skills: clear verbal and written communication is essential.
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.