IT Support Specialist
- Venezuela
- Permanente
- Tiempo completo
- Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products.
- Install, configure, and maintain Windows Server and other server environments.
- Manage and apply medium/high-level programming skills for service integration and automation.
- Analyze and compare IT services to select optimal solutions for customers.
- Optimize and scale hardware and software according to client needs.
- Install, configure, and maintain Email and DNS services.
- Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl).
- Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne).
- Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne).
- Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu.
- Deliver excellent customer service and technical support.
- Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).
- Excellent communication skills with clients and team.
- Proactive, can-do attitude focused on results.
- Administration experience with Office 365, Google Workspace, and Azure.
- Troubleshooting skills for Windows, Linux, macOS, and Windows Server.
- Remote software installation and management.
- Local network administration and IP addressing.
- Strong customer service, ticket management, and documentation skills.
- Administration of email filters, DNS, and IT security tools.
- Experience with backup, firewall, and virtualization software.
- Advanced server and cloud services management, including AVD.
- Scripting for task automation.
- Installation and maintenance of servers and cloud solutions.
- Experience with network administration software.
- Continuous optimization of client applications.
- Relevant experience and certifications for provided services.
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance).
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.