Care Coordinator

• Ensure all onboarding documentation is completed and admission agreements are signed before activating services.

• Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.
• Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.
• Recruit new caregivers as needed to ensure coverage and prevent open shifts.
• Collaborate with vendors and third-party service providers to meet client care needs.

• Keep client records current with updated demographics, preferences, care plans, and incident tracking.
• Process authorization updates and adjust staffing accordingly.
• Manage discharges with proper documentation and within compliance timelines.
• Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.
• Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

• Serve as the primary liaison between assigned clients and the company.
• Communicate clearly, respectfully, and frequently to address client questions or concerns.
• Follow up on leads and status changes, supporting long-term retention.

• Ensure that all client documentation is complete, accurate, and compliant with internal and external standards.
• Enter all client communications, updates, and incidents into the appropriate systems in real time.

• Manage and resolve daily items including Promptly Pending Contracts, Requested Cases, Open Time Off Requests, Open Timesheets, and Open Fill-in Shifts.
• Maintain strong relationships within your territory to drive lead generation and referrals.

• Uphold and model a professional office culture at all times, ensuring team adherence to dress code standards, respectful communication, and a positive, solutions-oriented attitude in all interactions.
• Build and maintain professional and empathetic relationships with clients, caregivers, and external partners.
• Collaborate effectively with other team members and departments to ensure smooth operations.
• Handle sensitive situations with patience, discretion, and professionalism.

• Adaptable to a fast-changing, entrepreneurial environment.
• Strong organizational and time-management skills.
• Excellent communication skills—both verbal and written.
• Conflict resolution and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling platforms.

• Previous experience in client services, healthcare coordination, or case management preferred.
• Familiarity with healthcare authorizations and staffing models is a plus.

• This is a fast-paced, mission-driven position that requires a balance of people skills and operational excellence.
• The Care Coordinator plays a critical role in ensuring client retention and satisfaction, as well as driving operational success in their assigned region.
• Opportunities for growth exist within the organization for high performers.

• Monday: 8 AM to 4 PM EST
• Tuesday: 8 AM to 4 PM EST
• Wednesday: 8 AM to 4 PM EST
• Thursday: 8 AM to 4 PM EST
• Friday: 8AM to 1PM EST

• Sunday: 8 AM to 10 PM EST
• Monday: 4PM to 10 PM EST
• Tuesday: 4PM to 10 PM EST
• Wednesday: 4PM to 10 PM EST
• Thursday: 4PM to 10 PM EST

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

Freelance Latin America